Privacy Policy

SHAG Media Pty Ltd ("SHAG Media", "we", "our", or "us") operates the Adam calling platform at adamcalling.ai. We are committed to protecting the privacy of our clients, their customers, and all individuals whose personal information we handle.

This Privacy Policy outlines how we collect, use, store, and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Who We Are

SHAG Media Pty Ltd is an Australian company headquartered at 100 George Street, Sydney NSW 2000. We operate the Adam AI calling platform, which provides outbound calling services to Australian businesses.

You can reach us at:
📍 100 George Street, Sydney NSW 2000
📞 02 8188 2088

2. What Personal Information We Collect

We may collect the following types of personal information:

• Client information: Business name, contact person name, email address, phone number, and billing details.
• Contact list data: Phone numbers and associated details provided by clients for use in calling campaigns.
• Call data: Records of calls made and received through the Adam platform, including call outcomes and timestamps.
• Website visitors: Information submitted through our contact and callback request forms (name, email, phone number).
• Mailing list subscribers: Email addresses provided voluntarily for marketing communications.

3. How We Collect Personal Information

We collect personal information:

• Directly from you when you complete a form on our website, call us, or engage with us as a client.
• From lists provided by our clients for use in calling campaigns.
• Automatically through website analytics tools (anonymised).

4. Do Not Call Register Compliance

SHAG Media takes compliance with Australia's Do Not Call Register (managed by the ACMA) seriously. Before any outbound calling campaign commences, all contact lists are washed against the current Do Not Call Register. Numbers that appear on the Register are excluded from calling campaigns unless the calling activity falls within a permitted exemption under the Do Not Call Register Act 2006 (Cth).

5. How We Use Personal Information

We use personal information to:

• Provide and manage the Adam calling platform and associated services.
• Respond to enquiries and arrange consultations.
• Send marketing communications to subscribers (with consent, and with a clear unsubscribe option).
• Comply with our legal obligations.
• Improve our services and technology.

6. Disclosure of Personal Information

We do not sell personal information to third parties. We may share personal information with:

• Our technology and infrastructure providers, who assist us in operating the platform (subject to confidentiality obligations).
• Regulatory authorities, if required by law.

All data is stored and processed in Australia.

7. Data Security

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification, or disclosure. This includes secure data storage, access controls, and encryption where appropriate.

8. Marketing Communications

If you subscribe to our mailing list, we will send you marketing communications about our services and related topics. You can unsubscribe at any time by clicking the unsubscribe link in any email or by contacting us directly.

9. Access and Correction

You have the right to request access to the personal information we hold about you, and to request corrections if it is inaccurate or incomplete. To make such a request, please contact us at 02 8188 2088 or by post at our Sydney address.

10. Complaints

If you have a complaint about how we have handled your personal information, please contact us in the first instance. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The current version will always be available on this page. We encourage you to review it periodically.